Guidance on Resetting Your Password

When you move to a new room, a new user ID and customer number are registered in the system. As a result, using the previous combination of email address and password might allow access to information for a different room.

Please follow the steps below to set a new password:

• 1. Navigate to the Password Reset Page
  Click here to open the password reset page.
• 2. Enter Your Registered Email Address
  On the reset page, enter your registered email address. This refers to the email address you are currently accessing.
• 3. Select the Registered Customer Number
  A list of customer numbers linked to the entered email address will be displayed. Select your current customer number from the list.
• 4. Set a New Password
  Based on the selected customer number, you can set a new password. After setting it, use the email address and new password to log in.